Business Terms and Conditions

BUSINESS TERMS & CONDITIONS APPLY:

• Seats subject to availability. Peak Season Rate Applies.

• NO GUARANTEED BOOKING, unless PAID.

• Making a payment means you AGREE with our Terms and Conditions.

• The tour package quotation is **VAT EXCLUSIVE

Privacy Policy

RILOPA ONLINE TRAVEL EXPRESS, INC. complies with the Data Privacy Act of 2012 (R.A 10173) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information. Should we ask you to provide certain information by which you can be identified when accessing your booking or VISA processing details, you can be assured that such information will only be used in accordance with this policy.

This policy does not limit or exclude any of your rights under the Act. RILOPA ONLINE TRAVEL EXPRESS, INC. has a firm policy of protecting the confidentiality and security of information that we collect from our customers and clients. We do not share your non-public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws. Please read this policy carefully. It gives you important information about how we handle your personal information. If you wish to seek further information on our policies, see https://www.onlinetravelexpress.ph/.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

What personal information we collect?

We may obtain the following personal information:

• Passport Copies or valid Id’s stating your Full Name, Date of Birth, Gender and Citizenship.

• Contact information including home address, email address, business address, home telephone numbers and business telephone numbers.

• Other pertinent and necessary details for booking and VISA processing

Who do we collect your personal information from?

We collect personal information about you from:

• You, when you provide that personal information to us, including via the website and any related service, through any registration or application process, through any contact with us (e.g. telephone call or email), or when you book or purchase our services.

• Third parties where you have authorized this or the information is publicly available. If possible, we will collect personal information from you directly.

How we use your personal information?

We will use your personal information:

• to verify your identity

• to provide services to you

• to market our services to you, including contacting you electronically (e.g. by text or chat or email for this purpose)

• to improve the services that we provide to you

• to bill you and to collect money that you owe us

• to respond to communications from you, including a complaint

• to protect and/or enforce our legal rights and interests, including defending any claim

• for any other purpose authorized by you or the Act.

Disclosing your personal information

We may disclose your personal information to:

• another company within our group

• any business that supports our services, including any person that hosts or maintains any underlying IT system or data center that we use to provide the website or other services

• a person who can require us to supply your personal information (e.g. a regulatory authority)

• any other person authorized by the Act or another law (e.g. a law enforcement agency)

• any other person authorized by you

Kindly note that a business that supports our services may be located outside the Philippines. This may mean your personal information is held and processed outside the Philippines.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at onlinetravelexpressph@gmail.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information or the correction that you are requesting).

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

AMENDMENTS / REVISION

Necessary penalty charges may apply per person for any revision made to the confirmed reservation unless the change increases the value of booking. Name changes are strictly prohibited. TOURSONLINE TRAVEL AGENCY. is not responsible for incorrect passenger information (Name, Title, Age, Date of Birth and Passport Details) provided by the person who made the reservation.

Confirmed reservations are non-transferable. Change to another name and/or destination is not permitted.

Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:

• Changing departure date

• Changing pick up time or location

• Changing tour

• Changing guest name

• Changing itinerary

• Removing / Replacing a guest

• Adding / Replacing a guest

CANCELLATION AND REFUND POLICY:

Any purchases made through TOURSONLINE TRAVEL AGENCY, are non-refundable once booked and confirmed.

No refunds will be provided by TOURSONLINE TRAVEL AGENCY, for portions of trips missed due to cancelled, rescheduled or delayed flights or if passenger is not permitted by the Immigration Consulate to travel after airport check-in, nor is TOURSONLINE TRAVEL AGENCY, responsible for any additional expenses you may incur prior to joining your trip if you miss your departure fight or flight connection. In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability., TOURSONLINE TRAVEL AGENCY only responsibility will be is to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.

For air-inclusive packages, TOURSONLINE TRAVEL AGENCY, will try to confirm air schedules for the selected new dates, subject to hotel/service availability. TOURSONLINE TRAVEL AGENCY, cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through TOURSONLINE TRAVEL AGENCY.

We reserve the right to cancel bookings without prior notice when full balance is not paid by the given deadline.

There are NO REFUNDS for unused transport, hotels and tours. In case you have to withdraw from tour after it has begun due to medical reasons, we regret that we will not be able to make any refund for absences from the tour. Supplier’s terms & conditions apply.

To safeguard overall passengers' safety and comfort, we reserve the right to remove participants from a tour and to forfeit their tour participation without claim to refund or damages.

If you cancel your tour for any reason including medical or personal reasons, the following cancellation/refund charges will apply:

60-40 days before departure – 30% of the package rate will be charge

39-30 days before departure – 50% of the package rate will be charge

29-15 days prior departure – 75% of the package rate will be charge

Less than 14 days prior departure – NO Refund will be given and totally Forfeited

Refunds will usually take 30-40 business days depending on the approval of the Accounting and Finance Department, Head of Operations and CEO of the Company

HOW TO CANCEL A RESERVATION

We will process your cancellation/refund request within one to 7 business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Letter.

WHAT CAN BE REFUNDED:

• Some tours may require a minimum number of travelers to operate. The affected traveler will be given a Full Travel Fund without Expiration or may choose a Tour Package as a substitute. Should this occur, it would be under very rare circumstances.

• Please note that the tour package substitute chosen by the traveler may be more expensive than the original tour package and therefore may be subject to an additional cost.

• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

WHAT CANNOT BE REFUNDED:

• Down payment is non-refundable once ticketed. Bookings are non-transferable but re-bookable subject to fees and penalties.

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.

• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.

• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

TERMS AND CONDITIONS FOR INDIVIDUAL PACKAGES:

Cancellation Policy applies on the reservation. Please know that RILOPA ONLINE TRAVEL EXPRESS, INC. will always adhere to individual tour policies when applicable.

CANCELLATION MADE WITHIN

20 Days Prior to Departure Date

21-44 Days Prior to Departure Date

45 Days Prior to Departure Date

REFUND POLICY

Non-refundable

30% of total purchase amount can be refunded

0% of total purchase amount can be refunded

• Please note that the above Cancellation Policy is for LAND ARRANGEMENT Only. Ticket is excluded since it is Confirmed.

• Please note that cancellation fees are calculated based on the date your cancellation notice.

• If a tour is scheduled to depart within the next 15 days, we will not change a traveler’s departure date and we will not offer a refund.

• All cancellations must be made directly with RILOPA ONLINE TRAVEL EXPRESS, INC., not with tour providers.

• In most cases, reservations paid by wire transfer, cash deposit, or checks will be refunded via bank deposit or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

TERMS AND CONDITIONS FOR GROUP TOURS AND GROUP BLOCKINGS: BOOKING CONDITIONS:

● MINIMUM OF 30 PASSENGERS TO RUN THIS PROGRAM.

● Non-Refundable/Non-Transferable down payment per pax upon booking but convertible to travel fund (Depends on the reason and upon agency approval)

● Deposit is required to secure your slot for airline tickets.

● Upon Visa Approval, full payment is required before agency will release the passport.

● All given flight details, hotel and itineraries are for reference only unless finalized.

● If the group fall below 30 pax, either of us shall have the right to cancel or reschedule the tour.

● These are the following options: Convert the down payment to Full Travel Fund, Change the date, Change the itinerary, Change rate or cash refund within 6 months installment.

● Upon agreement between the Customer and the Tour Operator, we may still run the program even the minimum number of participants is not met, subject to revisions on flights/hotel accommodations or inclusions etc. *(Except for lockdown, wars, or medical reasons, Admin fee may apply)

● For solo travelers, a cash bond of 50,000 for short haul flights and 100,000.00 for long haul flights per pax is required. This is REFUNDABLE A DAY AFTER ARRIVAL IN MANILA. If the customer declined, his/her passport must be surrendered to the tour leader/guide upon arrival on the destination.

● For customers with denied visa, down payment is non-refundable, non-transferable and non-rebookable.

Reminders: For Europe Tour Only | BOOK and BUY

1. Since it is a system booking thru their assigned account to us, please take note and inform your guests that in order to confirm the tour, we need to block and reserve the seats. So we need down payment for the package.

2. All bookings, once blocked, non-transferable, non-refundable, non rebookable. Why? Our operator charged us to our account automatically.

3. All Book and Buy Tours subject to availability. Do not close the deal if no confirmation from us if the seats are still open.

4. For Group Tours, same process applies.

TERMINATION

CUSTOMER may terminate this agreement by giving RILOPA ONLINE TRAVEL EXPRESS, INC. a written notice at least one month prior and will be liable for all work fees incurred up to that time.

In the event that RILOPA ONLINE TRAVEL EXPRESS, INC. or its employees, agents or subcontractors violates any of the terms of this Agreement, including the Schedules or Attachments thereto, or fails to perform the agreed upon Services and the same has not been remedied immediately within the aforementioned periods from breach, the CUSTOMER shall have the right to terminate agreement and no further obligation or liability other than for payment of any Services that have, to that date, been performed by RILOPA ONLINE TRAVEL EXPRESS, INC. For its failure to deliver or perform the service, RILOPA ONLINE TRAVEL EXPRESS, INC. shall refund CUSTOMER the full amount paid under the applicable purchase within seven

(7) days from receipt of written demand.

RILOPA ONLINE TRAVEL EXPRESS, INC. may terminate the agreement if the CUSTOMER violates any provisions of this Agreement.

The RILOPA ONLINE TRAVEL EXPRESS, INC. shall use its best efforts to make available to the CUSTOMER the affordable and quality fares and tour packages available for all arrangements requested by the CUSTOMER employees, and ensure reasonable communication with the CUSTOMER in relation thereto from time to time.

GOVERNING LAW

This agreement shall be governed by the laws of the Republic of the Philippines without regard to its conflict of law provisions.

Signing and making payment means you have read, understand and agree with our Terms and Conditions and Data Privacy Policy.